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Autonomous customer support agent handling 80% of tickets.
A rapidly growing fintech app was overwhelmed by support tickets, leading to long wait times and churn. Hiring more humans was too expensive and slow.
We deployed a custom AI agent trained on their help center docs and past tickets. It handles Tier 1 inquiries autonomously and escalates complex issues to humans with a summary.
"Support doesn't have to be a cost center. By deploying an intelligent agent that actually understands context and can take action (like resetting passwords or checking transaction status), we turned their support into a competitive advantage. Investors loved the scalability."
Indexed 500+ help articles into a vector database.
Fine-tuned GPT-4o to match the brand's empathetic tone.
Connected to Intercom and their internal admin panel.
$40k - $60k
*Estimated range for similar projects. Final cost depends on specific requirements.